Program name
The Family Word transactional and account messaging.
Sender identity
Messages are sent by UpfrontOps LLC, dba The Family Word, via Twilio.
Consent
You opt in by checking the SMS box at checkout, by joining the waitlist with SMS opt-in, or by replying YES to a START prompt. Consent to receive text messages is not required to buy the kit.
Message types
We send order confirmations, shipping updates, hotline-routing health notices, and important account changes.
Message frequency
Recurring messages, typically 2 to 6 per month, with more around the initial order and shipping window.
Carriers
Works on all major US carriers.
STOP
Reply STOP to any message to opt out. You will receive a single confirmation and then no further messages.
HELP
Reply HELP for contact information.
Msg and data rates
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Privacy
See our privacy policy for what we collect and how we use it.
We will not share, sell, or rent your mobile number to third parties or affiliates for marketing or promotional purposes.
All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Eligibility
US phone numbers, 18 and over.
Disputes
See the terms of sale and use for governing law and dispute resolution.
Changes
We may update these messaging terms. The "Last updated" date at the top will bump.
Contact
Questions: hello@thefamilyword.com.
Questions? Contact us.