For customers
Email hello@thefamilyword.com. We reply within one business day, Monday through Friday.
Customer support is handled by email. The hotline routes calls when the kit is tapped. It is not a customer-service line.
For press and partners
Email press@thefamilyword.com, or call the press line at 1-888-643-WORD (1-888-643-9673), Monday through Friday, 9am to 5pm Eastern. Calls outside business hours go to voicemail.
This number is for press, partners, and workshop inquiries only. See the press kit for logos, founder bio, and fact sheet.
Mailing address
UpfrontOps LLC
attn: The Family Word
Highland Park, NJ
For accessibility help
Email accessibility@thefamilyword.com or hello@thefamilyword.com. See our accessibility commitment.
For security disclosures
Email security@thefamilyword.com or hello@thefamilyword.com. See our responsible disclosure policy.
For privacy questions
Email privacy@thefamilyword.com or hello@thefamilyword.com. See our privacy policy.
For caregivers and care organizations
See our caregivers page for setup notes when you are configuring a kit on someone else's behalf.