Standard
We aim for WCAG 2.2 Level AA on every page.
In practice
- Keyboard navigation across every interactive element.
- Semantic HTML for headings, lists, landmarks, and forms.
- Alt text on imagery that conveys meaning.
- prefers-reduced-motion is honored.
- Visible focus rings on every focusable control.
- Color contrast at or above 4.5 to 1 for body text.
Assistive technology
We test with VoiceOver on macOS and iOS, and with NVDA on Windows. If a screen reader or other assistive-technology tool surfaces a problem, we fix it.
The physical kit
The kit is designed for 80-year-old hands under stress. The card has tactile embossed text, high-contrast print, and a single tap to activate the routing. There is no app and no login.
The hotline
The routing service works on any US phone (landline, flip phone, smartphone). It is voice only.
In progress
- Alt text on every illustration across the site.
- Full keyboard navigation for the BuyBox drawer.
- An accessible date picker in any future renewal flow.
How to report a barrier
Email accessibility@thefamilyword.com (or hello@thefamilyword.com). We respond within 2 business days and aim to fix within 14.
Alternate formats
On request, the kit's product information can be mailed in print, or read aloud by a human over the phone.
Contact
Accessibility questions: accessibility@thefamilyword.com (or hello@thefamilyword.com).
Questions? Contact us.